Charlie's Story

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We all need help navigating difficult situations at some point or another...


“Charlie” called NC 2-1-1, concerned for his father who had been in a nursing home for three months with no initial assessment performed. Charlie wasn’t getting answers from the nursing home staff and he didn’t know where to turn for help.

Our 2-1-1 referral specialist listened to his story and connected Charlie with an agency that specializes in assisting seniors.  

When our 2-1-1 referral specialist followed up with him, Charlie told us that his father was about to be discharged. The agency 2-1-1 referred him to was able to help; ensuring an assessment was completed and that his father had what he needed to safely move back home. 


NC 2-1-1

Every day we connect people to needed resources in their community. Search our database yourself, using our easy to navigate system, or just dial 2-1-1 to speak with one of our staff for free, any time of the day or night.