The NC 2-1-1 Asheville Center has received its third consecutive award of accreditation from the Alliance of Information and Referral Systems (AIRS). AIRS Accreditation signifies commitment to the highest standards in the field in the areas of service quality and effectiveness, community involvement, and organizational stability. The NC 2-1-1 Asheville Center provides information and referrals to nonprofit and governmental health and human service organizations in Buncombe, Henderson, Madison, McDowell, Polk, Rutherford, and Transylvania counties. The current certification is valid through 2018.
In addition to this latest certification, the NC 2-1-1 Asheville Center was recognized for best practices in the three areas listed below. These will be added to the AIRS I&R ToolKit, a resource that features Best Practices from AIRS accredited agencies.
- A form to record success stories allows referral specialists, with a caller's permission, to capture call details for use in future training and referrals.
- The center's Performance Evaluation Form was recognized as well-organized and providing means for qualitative measures including professional development goals.
- The advisory board, which includes representatives from the seven counties served, participates in mystery calls to 2-1-1 agents. The mystery calls provide the advisory board a better sense of services provided and feedback from the calls help to improve services.
AIRS Accreditation is a process that includes a remote database review, submission of documentation, and an on-site review.
About NC 2-1-1
NC 2-1-1 is a free, confidential information and referral line. We are available by phone and online 24 hours a day, 7 days a week and can serve any language.
How can we help? We can connect you to more than 18,000 services throughout North Carolina including: Food, Housing & Utilities, Child Care & Education Services, Financial Education, Credit Counseling, Health Care, Job Training Counseling/Support Groups, Mental Health & Substance Abuse, Senior Services, Volunteer Opportunities, Disaster Services and more.