NC 2-1-1 Asheville Center Expands Coverage Area

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United Way of North Carolina, United Way of Asheville and Buncombe County, and community partners throughout Western North Carolina are proud to announce the expanded coverage area of the NC 2-1-1 Asheville Center. The Asheville Center previously offered information and referral service to seven counties, but expanded to 16 on July 1. NC 2-1-1 is a free, confidential phone number and website that provides a connection to 18,000 resources such as veteran services, utility assistance, legal aid, health care, job training, child care, and much more.

"The staff at NC 2-1-1 Asheville Center is thrilled to be given the opportunity to serve Western North Carolina," said Marla Browne, NC 2-1-1 Asheville Center Director. "The next year will be a transition year as we focus on updating resources and learning the communities. While we learn more about resources the communities have to offer, our new partners will receive the same great customer service our more established partners currently experience."

Why the Change?

NC 2-1-1 is available 24 hours a day, 7 days a week, 365 days a year, in every North Carolina county. It is free and available in all languages. Information and referral specialists are located in Asheville and Durham. The nine counties now covered by the Asheville Center previously received service from Durham. The realignment means specialists from Asheville can head into these communities, attending service fairs and conducting trainings to ensure as many people as possible know how 2-1-1 can help.

The previous service area included Buncombe, Henderson, Madison, McDowell, Polk, Rutherford, and Transylvania counties. The Asheville Center will now cover Cherokee, Clay, Graham, Haywood, Jackson, Macon, Mitchell, Swain, and Yancey counties.

NC 2-1-1 mobilizes individuals to improve their lives by providing callers with immediate and accurate information on community services that can fulfill these needs. Research shows it takes an average of seven phone calls for a person to find a community resource that fits his or her needs. For individuals who have several needs, making seven calls can be a daunting, even impossible task. NC 2-1-1 equips callers with accurate information and referrals that help individuals locate the most appropriate service more quickly and allows them access to services they need.

When you need help or information for yourself, your family, or someone you know, all you need to do is dial 2-1-1 or visit to get connected.

NC 2-1-1 Connections


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