Meet the 2-1-1 Information and Referral Specialists

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NC 2-1-1 Asheville Center provides information and referrals to nonprofit and governmental health and human service organizations in Buncombe, Henderson, Madison, McDowell, Polk, Rutherford and Transylvania counties. Ten years ago, the Asheville center was the first North Carolina agency (and only fifteenth in the nation) to receive accreditation from the Alliance of Information and Referral Systems (AIRS), signifying commitment to the highest standards and quality of service. Last year, the center was awarded its third consecutive five-year accreditation. During the process, the NC 2-1-1 Asheville Center was recognized for three best practices that will be added to the AIRS I&R ToolKit for use by other information and referral services throughout the United States and Canada.

We celebrate National 2-1-1 Day on February 11. Last year, Dr. Roger Hartley pointed out 11 Things You Should Know About the NC 2-1-1 Asheville Center. This year, we'll get to know some of the people on the other side of the phone (in alphabetical order, of course).

NC 2-1-1

Amanda Bauman, Assistant Manager

What is your favorite quote? "If you can’t fly, then run, if you can’t run, then walk, if you can’t walk, then crawl, but whatever you do, you have to keep moving forward." — Martin Luther King, Jr.
What is the best advice you’ve ever gotten? Our commencement speaker, Billy Joel, told us when choosing your first job out of college, pick what you love. Because if you love what you do, you'll always do what you love.
Why do you LIVE UNITED? I LIVE UNITED because I love to see the collective change individuals can make while working together.
What challenges does your job present? The mystery of the call is the most fun challenge presented at 2-1-1. When answering the line,  there is no telling what will be on the other end!

Linda Brinkley, Database Manager

What is your favorite quote? There are too many, but I recently had local author sign a book for me with this one: "One day you finally knew what you had to do...and began..."
What is the best advice you’ve ever gotten? Let that which does not matter truly slide.
What is the most rewarding part of your job? I get to work with amazing people and get opportunities to meet great people around our community and learn about their work.
What challenges does your job present? There are many people in need in our community. Working with 2-1-1, I reminded each day to be thankful for what I have. I wish I had the ability to make others understand these needs and inspire them to work together to fix these issues.

Anna Gettles, Referral Specialist

What is your favorite quote or motto? "So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable." — Christopher Reeve
What is the best advice you have ever gotten? "Panicking never helps." — Joe Krienke, Acrobatics and Physical Theatre Teacher
If you could have dinner with anyone, who would it be? My grandfather. He died when my mom was 12 years old so I never got to meet him. I would love to learn more about him and his life.
What is the most rewarding part of your job? Following up with caller’s is the most rewarding part of the job for me. It’s great to learn whether or not the resources I provided them with were helpful. I also enjoy problem solving with callers, providing additional resources or brainstorming about other options.


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