The other day, a woman stopped by our office. She asked to speak with one of our referral specialists, not to get help but to thank her.
"I called you all several months ago. I wasn't in a good place and I wasn't sure if I was going to make it another day. You were so kind and helpful to me and you got me connected to the help I needed. If there is ever a day that you don't feel like you are making a difference, I hope you remember me and remember that you are. I literally would not be standing here if you weren't doing what you do."
What is NC 2-1-1 and how does it operate in Western North Carolina?
In 2017, there were over 114,466 calls handled by NC 2-1-1 and 126,716 requests from residents for assistance and resources.