Helen called 2-1-1 wanting to make sure that someone knew that she was wheelchair bound, living alone and in a floodplain. She wanted to know who could help her if flooding began.
Carlos called looking for help at his mother's house. Every time it rained, raw sewage spilled into her yard. He didn't know who to call for help.
Lena was running out of food and was afraid that if the bridge went out she'd be stuck without anything for her children. She wanted to know if there was a food pantry nearby.