Financial Documents

If you have any questions about these documents or our financial policies, please don't hesitate to call our office at 828 255-0696 or email April Lambert, Vice President of Finance and Operations.

 

 

Annual Report

View the 2022-23 Annual Report below or download a copy here.  The 2023-24 Annual Report is delayed due to the impact of the storm but will be posted in July 2025. 


Guidestar

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Net Promoter Score

“How likely is it that you would recommend United Way of Asheville and Buncombe County to a friend or colleague?” Asking this "ultimate question” allows us to clearly measure our performance through our community's eyes. Our 2024 NPS was 65. To put this score in perspective, a score below zero is considered bad. A score of 20 or more is considered good, and a score of 70 is considered exceptional. The “median NPS” (across all industries) comes in at 44.  Below is our overall NPS by year.