What We Do


Creating a United Community...

Our primary goal is to create a united and resilient community where everyone belongs and everyone thrives. To achieve this, we mobilize and support a diverse network of people, partners, and resources to co-create opportunities for every person in our community to live free from poverty and injustice. We recognize the many ways inequity, particularly racial inequity, takes form both historically and today and are working to name the structures that uphold injustice and eliminate these barriers to inclusion and equity in our work and in the community.  

Last Year in Buncombe County...

In 2020, NC211handled over 155,000 calls since activated by Governor Roy Cooper as the official crisis call line during the threat of COVID-19. Our free 24-hour information and referral service line is a confidential place for people looking for supportive information and resources around housing, food resources, eviction, mental health, heating assistance, and more. The leading caller needs in 2020 were focused in rent payment, electric service payment assistance, and housing.


A Collaborative Approach...

In order to create lasting systemic change that improves the opportunities for future generations, we're committed to working with community partners to do what no one organization can do alone. 

Community Partnerships: Our Investments

We believe it is critical that we invest community dollars into organizations and programs that provide support for the education, financial stability and health of everyone in our community. See the full list of programs you helped fund for the 2020-21 fiscal year.

Community Schools

We work with Asheville City Schools, Buncombe County Schools, and a network of more than 50 local service providers to organize resources that will support the health, education, and financial stability of the whole family and neighboring community. Learn more about our Community Schools.

NC 211 Asheville Center

By dialing 211, anyone in our community can speak to a real person and find the help they need - 24 hours a day, 7 days a week. We are proud to be the caring voice on the other end of the line for our neighbors in 16 western N.C. counties and to be a part of United Way of NC’s efforts to serve all 100 N.C. counties. Find help today: Dial 2-1-1 or visit nc211.org

Hands On Asheville-Buncombe

We believe in the power of volunteerism. It is an experience that can change how we interact with the world and allows us each to show up united in community. Find a volunteer opportunity today.