NC 211 is an information and referral service provided by United Way of North Carolina. With two call centers serving the state — NC 211 Call Center in Cary, and NC 211 Call Center in Asheville — families and individuals in all 100 counties in North Carolina can call to obtain free and confidential information on health and human services within their community. Available in most languages, NC 211 is open 24 hours a day, seven days a week, 365 days a year.
The NC 211 Call Center in Asheville employs a staff of 21 fully remote call specialists who stand ready to assist North Carolinians by connecting them to the resources they need when they need them. In addition, the NC 211 Call Center in Asheville is an Alliance of Information and Referral Systems (AIRS) accredited call center and has been since 2001. It is the industry standard in demonstrating the overall quality and effectiveness of an information and referral service, like 211.
NC 211 maintains a robust database with information on thousands of programs and services in North Carolina. We refer callers to organizations in their local community best equipped to address their specific health and human services needs including food, shelter, energy assistance, housing, parenting resources, healthcare, substance abuse, as well as specific resources for older adults and for persons with disabilities, and much more.
The statewide system has continuously gained recognition as the primary source for health and human services information and resources in the State and currently handles around 150,000 calls for information and referral services annually. NC 211 also serves as a key member of the State Emergency Response Team, activated by State leaders during Hurricanes Matthew and Florence and for the State response to the COVID-19 pandemic.
“I needed to take time today to share my experience, to tell you how wonderful y'all are. It's few and far between to get this kind of help and someone that cares. It means a lot to me the way you are talking to me and the way you are treating me."
–NC 211 caller