Get Help: Dial 2-1-1

Wouldn't it be great if there was one place you knew you could call when you have questions and are in need of help? We work in partnership with United Way of North Carolina to serve western North Carolina through our NC 2-1-1 Asheville Call Center for that very reason. When you dial 2-1-1 from your telephone, we’re available to help 24 hours a day, 7 days a week, and 365 days a year.

Don’t expect to talk to a machine or need to press buttons to navigate where you want to go. Compassionate, trained referral specialists answer your call when you dial 2-1-1 in search of supportive resources. Not only will our staff find free and low-cost services and programs to assist you, but we can also connect your call and follow-up to ensure your needs were met.

¿No sería genial si hubiera un lugar donde puedes llamar cuando tienes preguntas y necesitas ayuda? Por esa misma razón, nosotros trabajamos conjunto con United Way de Carolina del Norte para ejecutar NC 2-1-1 el Centro de Llamadas en Asheville. Estamos disponibles para ayudar 24 horas al día, 7 días a la semana, y 365 días al año, cuando marca 2-1-1 desde su teléfono.No espere hablar con un operador u oprimir números para navegar a dónde quieres ir. Cuando marca a 2-1-1 en busca de recursos de apoyo, especialistas de referencias compasivos y capacitados contestaran. Para ayudarle nuestros especialistas no solamente encontraran servicios e programas gratuititos y a costo bajo, conectarían su llamada y programaran un seguimiento para asegurar que sus necesidades fueron cumplidos.

¿No hablas inglés? Ningún problema. Tenemos varios especialistas hispano-hablantes que podrán ayudarle buscar recursos gratuitos y a costo bajo en su área.

 

Don’t speak English or Spanish? We are able to connect with an interpreting service that easily allows us to translate your call into a number of languages (Russian, Japanese, French, Nepalese…)

 

Quick Connect Resources

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Have other questions? Send us an email or give us a call at 2-1-1.

 

A long proud history in Asheville and Buncombe County and Statewide

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In 1972 United Way of Asheville and Buncombe County began operating an information and referral center for the people of our county. Over the years this service changed names (First Call For Help, 2-1-1 of WNC and now NC 211) and expanded its service footprint.

But no matter what, we've always been committed to excellence. The Asheville 2-1-1 call center is an AIRS (Alliance of Information and Referral Systems) accredited call center. To be accredited by AIRS is a year-long, in-depth process to determine quality assurance for information and referral services. They assess more than 200 distinct operational components and finish with a detailed onsite review, including a comprehensive review of the agency’s resource database and a “secret shopper” monitoring of the agency’s information and referral service delivery. It is the industry standard in demonstrating the overall quality and effectiveness of an information and referral service, like 2-1-1. Once earned, the AIRS Accreditation distinction lasts for 5 years. The Asheville and Buncombe County call center has now been AIRS Accredited for 15 years, which is a true mark of the quality of our trained referral specialists' work, the resources they provide, and the data we’re able to capture from our 23 county service area.

We are also incredibly proud of the statewide leadership provided by United Way of North Carolina. Among the many things they do, this team works diligently to increase our capacity statewide and offers crucial coordination during natural disasters like our recent hurricanes and now, during this worldwide pandemic and economic crisis.