5 Things You Should Know About NC211 on 211 Day


Celebrating 211 on February 11, 2021

February 11 is National 211 Day and United Way of Asheville and Buncombe County is proud to join United Ways across North Carolina and the nation in celebrating 211, the free, confidential information and referral system that connects our community to health and human services 24 hours a day/7 days a week/365 days a year. 

5 Things You Should Know...

  1. N.C. Governor Roy Cooper named 211 the official non-emergency line for COVID-19 in March 2020. 
  2. Our 211 team expanded from 11 staff members to 34 last year to help meet the call volume of our community and now have 24 here to help you connect to resources.
  3. Eight Asheville City staff were reassigned to our team last year as a way to expand our capacity.
  4. In 2019, Buncombe County declared the month of February NC211 month. 
  5. The Asheville 2-1-1 call center is an AIRS (Alliance of Information and Referral Systems) accredited call center. To be accredited by AIRS is a year-long, in-depth process to determine quality assurance for information and referral services. This is our fourth 5-year accreditation. 

Join us in celebrating and uplifting this resource supporting our county, state, and nation. Search the database of more than 19,000 resources via nc211.org or give trained specialists a call 24 hours a day/7 days a week by dialing 2-1-1.