Since activation on March 18, 2020, by Governor Roy Cooper, NC 211’s team of trained and caring call specialists have answered more than 35,000 calls and emails from North Carolinians impacted by COVID-19. Additionally, there are more than 68,000 active users on the NC 211 text platform who receive push texts daily providing information on food banks, stay at home orders, education updates, domestic violence resources, tax deadlines, volunteer opportunities, and more.
Here at the Asheville Call Center, our team has been expanded from 12 staff members, most part-time, to more than 27. A number of these team members are former NC 211 staff who were able to take on additional shifts as well as employees from the City of Asheville who have been "loaned" to us during this pandemic from various departments within the city. We are grateful to the leadership of our teammates at United Way of North Carolina and our sister call center in Durham. Together, we are accomplishing great things.
Behind Every Number, There is a Person
“Thank you for taking the time to talk with me today, you’ve broken down all the steps I need to take into baby steps and now they don’t seem as scary.” a 211 caller without internet access and an increased set of needs as a result of this crisis
Everything we do at NC 211 is centered on making sure that we have the most accurate and up to date information possible, and that we take the time needed to help people navigate the new reality that they face.
The infographic below comes to us from UWNC and represents data from March 18 - April 30, 2020.